Hi [Name], I'm sorry about the wait on [day]. We were [short two cooks / slammed after a large party], and we should have told you at the table instead of leaving you guessing. We've since [added a cook on weekend nights / started telling guests about delays up front].

I'd like to make it up to you. Please ask for me, [Name], next time you're in.

— [Your name], [owner / general manager]

Hi [Name], thank you for telling us. A [steak] should come out hot and cooked the way you ordered it, and I've shared this with our kitchen team. We'd like to cook it again for you properly.

Please call [phone] or ask for [Name] next time you visit.

— [Your name]

Hi [Name], I'm really sorry your order came home incomplete. We've added a second check of every bag against the ticket before it leaves the counter.

Please call us at [phone] with your order number and we'll refund the missing items or remake them, whichever you prefer.

— [Your name]

Hi [Name], I'm sorry. That's not how we want our food to arrive. Delivery through [app] is handled by their drivers, but it's still our food and our name, so we've [shared this with them / changed how we pack fried items].

If you order directly from us at [website or phone], pickup orders are ready in about [X] minutes.

— [Your name]

Hi [Name], I'm sorry. Every guest should feel welcome, and what you describe isn't how we want our team to treat anyone. I've spoken with the staff on that shift.

I'd like to hear more about it. Could you email me at [email]?

— [Your name], owner

Hi [Name], thanks for raising this. We add an [18%] service charge for parties of [six] or more, and it's printed on our menu, but our server should have mentioned it when you ordered. We've reminded the team.

Please email [email] with the date and we'll look at your bill.

— [Your name], general manager

Hi [Name], I'm very sorry to hear you were unwell. Food safety is our first priority and we take this seriously.

Please contact me directly at [phone] or [email] so I can get the details of your visit and look into it right away.

— [Your name], owner

Thanks, [Name]. Glad the [dish] hit the spot. You're not the first to mention the noise on busy nights, and we're [adding sound panels / turning the music down after 8pm]. For a quieter table, ask for [the patio / the back room] when you book.

— [Your name]

Thank you, [Name]! The [al pastor] is [chef's name]'s pride and joy. They'll be thrilled to hear it. See you next time.

— [Your name]

Thanks so much, [Name]! We'll make sure [server first name] sees this. Great service is a team effort and they lead it.

— [Your name]

Happy anniversary, [Name]! Thank you for celebrating with us. We'd love to see you for the next one.

— [Your name] and the team

Thank you, [Name]! Friday wouldn't be the same without you. We appreciate you sticking with us.

— [Your name]