Errors & fixes
Resolve specific error messages and connection issues.
Use this guide to quickly diagnose common issues and apply the right fix.
1) "Google account disconnected"
Why: OAuth token expired or account permissions changed.
Fix: Go to Settings -> Integrations -> Google Business Profile -> Reconnect.
If it still fails: Reconnect with an Owner-level GBP account.
2) "Reviews not syncing"
Why: Sync delay or disconnected GBP location.
Fix: Check location is linked, then click Sync now and wait 2-5 min.
Still broken: Verify account has access to that location in GBP.
3) "Post failed to publish"
Why: Content rejected (phone number, URL, policy issue).
Fix: Remove links/phone numbers, shorten text, try a new image, republish.
4) "Payment failed / subscription inactive"
Why: Card declined or billing issue in Stripe.
Fix: Update payment method in Billing, then retry payment.
Still inactive: Contact support with invoice ID.
5) "Upload failed"
Why: Unsupported file type or file too large.
Fix: Use JPG/PNG, reduce size, and retry on stable internet.
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